Frequently Asked Questions (FAQ)

Our car batteries are freshly charged at our local plant without storage issues giving you a longer-lasting car battery.

The best way is by checking your car’s owner’s guide for the correct size and minimum parameters. You can also check it based on your car model, car battery model, manufacturing year, recommended size, and specific parameters in the Battery Application Guide.

To make it easier, just contact us for a free consultation by providing your car model.

Short drives, rough road conditions, and extremely hot weather can shorten your car battery’s life. 

Short drives do not allow your alternator to charge your car battery sufficiently and rough road conditions can loosen your car battery plates. Extremely hot weather increases your car battery recharge duration and builds up lead sulfate crystals.

You can know whether your car battery is about to die is when the engine’s cranking is slacking and it takes longer to start your car. Check your car battery when this happens. 

A red flag is when you have to jumpstart your car more than three times a week. This means a car battery replacement is needed.

No, you do not need to get the same brand as your previous car battery. Just take note of the car battery specifications for future car battery replacement.

Normally, people change their car battery when the car would not start but it is advisable to change it within 3-5 years.

There is no perfect answer on which brand is the best. It all depends on the car battery types and sizes, the reserve capacity, ample cold-cranking amps, the warranty period, lifespan, and the fit to your car model.

TukarBateri only charges for the product you buy. Delivery, checking, and installation are free of charge!.

Yes, we still deliver when it is raining but you can expect a slight delay due to the weather and road conditions. You may cancel your delivery provided you have valid reasons by contacting our Call Centre and we can postpone the delivery at a better time.

You are advised to stay calm, stay put, and take precautionary measures. Make sure you put on your emergency signals and provide signage (if possible) 5 to 10 metres away from your vehicle to avoid accidents. 

You can also track our technician through our downloadable app on the App Store and Play Store.

Yes. Our technicians undergo various theory, practical, and on-the-job training. Our experts only qualify our technicians once they pass a strict assessment.

Yes. Feel free to contact us by calling our Call Centre or text us via WhatsApp to make an appointment. You can also opt for express delivery and free consultation when you contact us.

Yes, you can purchase the car battery for self-replacement only when you self-collect at our stores. Bear in mind that our installation and inspection are free with every purchase.

If your car breaks down for other reasons, our specialist will check your alternator and perform a jumpstart. You will be charged RM50 for visit charges and services.

You can contact us during operating hours using our Call Centre number, our WhatsApp number or via our TukarBateri app. The TukarBateri app is available on App Store and Play Store.

Aside from cash, we accept debit and credit cards payments as well as selected e-wallets. Get in touch with us to confirm your payment type. A selection can also be made after installation.

Yes. You can pay with cash, credit or debit cards, e-wallets or online banking on site. We do prefer cashless payment more.

All purchases made are due for immediate service and are non-refundable. You may cancel a submitted order and ask for a refund if you provide credible evidence proving either you are wrongly billed or other reasonable circumstances. Each cancellation is subjected to a case-to-case basis at our discretion.

If there is an order mistake, we will resend your order and cover the shipping fee,

For damaged or defective products, contact us at customersupport@tukarbateri.com.my. Please provide:

Your Name (as per Invoice)

Invoice Copy

Damage or Defect Details

*Damage or defects are subject to your warranty.

Yes. Simply visit our nearest outlets so that we can assist you. If you purchase via the TukarBateri app, you can look up your purchase in your purchase history.

You only pay for the car battery itself. Delivery, installation, and inspection are included.

011-1608 1608 or Download our App
go top